Hello all,
We use otrs 5.0.2.
We usually change ticket title with Free Fields option.
When we search to the new ticket title can't find it.
Thanks in advance.
Search not working with Free Fields
Moderator: crythias
Re: Search not working with Free Fields
you might search in the wrong field
also you should update to the latest version (loads of security and other bugfixes)
also you should update to the latest version (loads of security and other bugfixes)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Search not working with Free Fields
Hello,
Sorry late reply.
I upgraded to 5.0.23, but i can't find that ticket.
Thanks in advance.
Sorry late reply.
I upgraded to 5.0.23, but i can't find that ticket.
Thanks in advance.
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- Znuny guru
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Re: Search not working with Free Fields
-EDIT-
Misunderstood question.
Misunderstood question.
Last edited by RStraub on 22 Sep 2017, 12:28, edited 1 time in total.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: Search not working with Free Fields
Do you search with the "Fulltext" search? If so, it won't find the ticket as the "Fulltext" search searches some article fields, not ticket fields. You have to add the "Title" attribute to the search filters and search for that...
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Search not working with Free Fields
Hi reneeb,
Thanks so much!
The "Title" attribute is working!
Thanks so much!
The "Title" attribute is working!