Search not working with Free Fields

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martonk
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Search not working with Free Fields

Post by martonk »

Hello all,

We use otrs 5.0.2.
We usually change ticket title with Free Fields option.
When we search to the new ticket title can't find it.

Thanks in advance.
jojo
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Re: Search not working with Free Fields

Post by jojo »

you might search in the wrong field

also you should update to the latest version (loads of security and other bugfixes)
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martonk
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Re: Search not working with Free Fields

Post by martonk »

Hello,

Sorry late reply.
I upgraded to 5.0.23, but i can't find that ticket.

Thanks in advance.
RStraub
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Re: Search not working with Free Fields

Post by RStraub »

-EDIT-

Misunderstood question.
Last edited by RStraub on 22 Sep 2017, 12:28, edited 1 time in total.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
reneeb
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Re: Search not working with Free Fields

Post by reneeb »

Do you search with the "Fulltext" search? If so, it won't find the ticket as the "Fulltext" search searches some article fields, not ticket fields. You have to add the "Title" attribute to the search filters and search for that...
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martonk
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Re: Search not working with Free Fields

Post by martonk »

Hi reneeb,

Thanks so much!
The "Title" attribute is working!
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