Error after upgrade OTRS:ITSM from patch 07 to 22

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nthieuutc
Znuny newbie
Posts: 16
Joined: 19 Apr 2017, 13:28
Znuny Version: 5.0.18

Error after upgrade OTRS:ITSM from patch 07 to 22

Post by nthieuutc »

Hello,
Could you pls take a look on my problem after upgrade my OTRS:ITSM.
When I click on ticket in Customer.pl interface. One error happened.
It seem related cache but after clean cache, rebuild configure error still there.
The screenshot as attach file.
Thanks
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nthieuutc
Znuny newbie
Posts: 16
Joined: 19 Apr 2017, 13:28
Znuny Version: 5.0.18

Re: Error after upgrade OTRS:ITSM from patch 07 to 22

Post by nthieuutc »

Hello,
Anyone have idea about my problem. Please help!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Error after upgrade OTRS:ITSM from patch 07 to 22

Post by root »

Hi,

Check the SysConfig module registration for modifications. AFAIK there were some changes which are not honored during updates. Reset them an reapply your changes (e.g. group permissions, etc.)

- Roy
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