Problems with salient mail

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monimike
Znuny newbie
Posts: 7
Joined: 12 Jul 2017, 22:31
Znuny Version: 5.0.15
Real Name: fanny
Company: the flexline company

Problems with salient mail

Post by monimike »

hi everyone,

first i have to say that my English is basic, sorry for that ... but in the spanish area there is no great help.

i hope that you can help me with this problem:

at the moment to send salient e-mails the application sends the following message:

_______________________________________________________________________________________________

Backend ERROR: OTRS-CGI-00 Perl: 5.20.2 OS: linux Time: Thu Aug 3 13:25:18 2017

Message: Impossible to send message to: fanny.sullivan@gmail.com., "Fanny Tapia" <fanny.sullivan@gmail.com> .

RemoteAddress: 10.0.1.5
RequestURI: /otrs/index.pl

Traceback (13068):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2270
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1150
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 68
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32


Thank you very much!
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Jomar
Znuny newbie
Posts: 2
Joined: 02 Aug 2017, 23:16
Znuny Version: OTRS 5
Real Name: Jorge Ivan Ramirez
Company: Himed Solutions S.A.S
Contact:

Re: Problems with salient mail

Post by Jomar »

Good night

The problem is configuration: sistem -> Framework → Core::Sendmail and change the option to SendMail to Sendmail Module.

Regards

The solutions is of user Bryan122
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