Hi
Once-again i have a rather cosmetical (but in our setup important) question:
When i navigate inside the ticket view the subject (on top of the page is) i.e.:
[#Ticket 170002] — some issue which needs to be fixed
How can i remove the "—" so that the subject is:
[#Ticket 170002] some issue which needs to be fixed
So only one blank between the ticket number and the subject?
This is in our case due to some copy&paste we'd like to do with the subject and it has to be in the format above (without the —)
Best,
Thomas
OTRS 5.0.21 how to change the ticket subject in the ticket view?
Moderator: crythias
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- Znuny newbie
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OTRS 5.0.21 how to change the ticket subject in the ticket view?
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: OTRS 5.0.21 how to change the ticket subject in the ticket view?
Hi,
you can not edit the subject.
You can edit the title of the ticket.
The subject(s) generation is configured in sysconfig in Core::Ticket ->
Ticket::SubjectFormat
Florian
you can not edit the subject.
You can edit the title of the ticket.
The subject(s) generation is configured in sysconfig in Core::Ticket ->
Ticket::SubjectFormat
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
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Re: OTRS 5.0.21 how to change the ticket subject in the ticket view?
But Ticket::SubjectFormat doesn't help me in this case, please see my initial thread
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: OTRS 5.0.21 how to change the ticket subject in the ticket view?
Hi,
I don't have a "—"
I have never seen a "—" in a OTRS.
so it must be your configuration, or someone writes "—" in subject.
Maybe you do not see the difference between a subject and title?
Your initial thread is hard to understand.
Florian
I don't have a "—"
I have never seen a "—" in a OTRS.
so it must be your configuration, or someone writes "—" in subject.
Maybe you do not see the difference between a subject and title?
Your initial thread is hard to understand.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 76
- Joined: 26 Sep 2016, 10:50
- Znuny Version: 5.0.12
- Company: MPImF Heidelberg
Re: OTRS 5.0.21 how to change the ticket subject in the ticket view?
Hi
Please see my attached screenshot
Best,
Thomas
Please see my attached screenshot
Best,
Thomas
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OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: OTRS 5.0.21 how to change the ticket subject in the ticket view?
Hi,
ah OK. I have this, too.
You can not remove this with configuration. Code Change is needed.
If you have a process running, you can create this with a transistion action and a dynamic field set.
Florian
ah OK. I have this, too.
You can not remove this with configuration. Code Change is needed.
If you have a process running, you can create this with a transistion action and a dynamic field set.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.