I am facing a strange issue.
I can send e-mails (E-Mail outbound) without and with attachments with no issues.
However a colleague of mine gets an error when he tries to send en e-mail with an attachment (without, it works fine).
He has the same permissions as my user account and the error message he gets is:
Code: Select all
Traceback (13522):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2271
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1182
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 68
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Code: Select all
[Thu Aug 3 11:56:16 2017][Error][Kernel::System::Email::SMTP::Send][171] Can't send message: 421[Net::SMTP::_SSL] Connection closed! Enable Net::SMTP debug for more info!
[Thu Aug 3 11:56:16 2017][Info][Kernel::System::Email::Send] Error sending message
[Thu Aug 3 11:56:16 2017][Error][Kernel::System::Ticket::Article::ArticleSend][2271] Impossible to send message to: "Thomas" <...@...> .
Best,
Thomsd