Create two tickets from one mail

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akipt
Znuny newbie
Posts: 8
Joined: 14 Mar 2016, 14:05
Znuny Version: 5.0.14

Create two tickets from one mail

Post by akipt »

Hello,

I would like to create two tickets from one mail. The mail contains a TO: abc@mydomain.com and a CC: def@mydomain.com header.

Booth address exists as filters for different queues (using PostMaster::PreFilterModule) ,

The problem is that only one ticket is created for the "abc" queue. But I would like to have also another ticket in the "def" queue

Fetching mails from two different mail accounts is no option.

Maybe somebody has an advice?

Thank you very much!
Julius

(OTRS Free 5.0.20)
reneeb
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Re: Create two tickets from one mail

Post by reneeb »

That would need development... You could write your own Kernel/System/PostMaster/NewTicket.pm where you loop over the recipients and create a ticket for each recipient that is a system address.
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