OTRS - suspending system

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vilgefortz
Znuny newbie
Posts: 5
Joined: 27 Sep 2016, 10:33
Znuny Version: 5.0.13
Real Name: Bartosz

OTRS - suspending system

Post by vilgefortz »

I have trouble with downloading e-mails. OTRS crashes when retrieving messages several times a week. Our system is configured with POP3. At this moment mine solution is delete processes in process_id in SQL and in putty - Handled Worker Tasks. Does anyone know the problem, any possible solution to the problem. Thank you in advance for your help :)
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: OTRS - suspending system

Post by wurzel »

Hi,

without telling something about your instance (version) and logs... it is nearly impossible to help.

Recommendations:
local MX instead of POP
use latest patch level 5.0.21


Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
vilgefortz
Znuny newbie
Posts: 5
Joined: 27 Sep 2016, 10:33
Znuny Version: 5.0.13
Real Name: Bartosz

Re: OTRS - suspending system

Post by vilgefortz »

Hello,

I've updated system to latest version. We'll see if that helps. Thank you for help.
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