Hi
I have a simple question but haven't found any solution yet.
I customized the Ticket Hook (Ticket::Hook) via Sysconfig (and the ticketnumber via a custom number generator) and it works, but i want to get rid of the [ ] in the e-mails that get sent to the customers.
So an email sent to the customer should have the subject like:
Job 1700010 my inquiry
and not
[Job 1700010] my inquiry
I haven't found a SysConfig entry to remove it, can you give me a hint?
Best,
Thomas
How to remove [ ] in e-mails?
Moderator: crythias
-
- Znuny newbie
- Posts: 76
- Joined: 26 Sep 2016, 10:50
- Znuny Version: 5.0.12
- Company: MPImF Heidelberg
How to remove [ ] in e-mails?
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: How to remove [ ] in e-mails?
not possible without code change
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 76
- Joined: 26 Sep 2016, 10:50
- Znuny Version: 5.0.12
- Company: MPImF Heidelberg
Re: How to remove [ ] in e-mails?
Ok, thanks anyway
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS