OTRS 5.0.21 signature not showing in ticket auto-replies

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Thomymaster
Znuny newbie
Posts: 76
Joined: 26 Sep 2016, 10:50
Znuny Version: 5.0.12
Company: MPImF Heidelberg

OTRS 5.0.21 signature not showing in ticket auto-replies

Post by Thomymaster »

Hi

I defined a signature to be used in auto-replies which OTRS sends to my customer.
I linked the signature to the queue.

When i now write an outbound e-mail to a ticket, the signature is used fine.
But for the auto-response (i use "default reply" and "default reject") the signature is not used.
.
How can i enable this?

Best,
Thomas
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
jojo
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Joined: 26 Jan 2007, 14:50
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Re: OTRS 5.0.21 signature not showing in ticket auto-replies

Post by jojo »

Autoreplies do not use Salutation or Signatures. So you have to add it in the Autoreply Body manually
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Thomymaster
Znuny newbie
Posts: 76
Joined: 26 Sep 2016, 10:50
Znuny Version: 5.0.12
Company: MPImF Heidelberg

Re: OTRS 5.0.21 signature not showing in ticket auto-replies

Post by Thomymaster »

Ok thanks :)
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
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