No notification when responding to a existing ticket

Moderator: crythias

Post Reply
pradeepspa
Znuny newbie
Posts: 68
Joined: 06 May 2016, 14:03
Znuny Version: 3.0.5
Real Name: Pradeep

No notification when responding to a existing ticket

Post by pradeepspa »

Folks,

I have a scenario here. In the queue view the ticket age shows 10days. But looking into it, there are 6 recent articles created, basically those articles are the response to that ticket. Since the age shows 10days, it went down as per my sorting logic(youngest first). Also I didnt get any notfication when the new articles were added. Is there a way to optimize it?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: No notification when responding to a existing ticket

Post by reneeb »

You should sort the ticket overview by "changed" not by age.

Did you mark the queues as "My Queues" in the preferences? You only get notifications for those queues...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Post Reply