Hi
I noticed (currently in a 5.0.21 installation but in the past also in 5.0.12) that when i tried to set the subject for a added note via Config.pm, this doesn't work:
#$Self->{'Ticket::Frontend::AgentTicketNote###Subject'} = 'added note';
If set via SysConfig it works
Frontend::Agent::Ticket::ViewNote ->
Ticket::Frontend::AgentTicketNote###Subject -> added note
Is this maybe a bug?
Best,
Thomas
5.0.21 ticket notification subject set via Config.pm doesn't work
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5.0.21 ticket notification subject set via Config.pm doesn't work
OTRS 5.0.12 on Ubuntu 14.04 LTS
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OTRS 5.0.27 on Ubuntu 16.04 LTS
Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
check the #
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
What do you mean? I cannot see a typo
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
Hey,
no, it's not a bug since the Config.pm is not made for SysConfig changes.
Regards
PS: Thats' what jojo meant: http://people.cryst.bbk.ac.uk/~tickle/n ... ments.html
no, it's not a bug since the Config.pm is not made for SysConfig changes.
Regards
PS: Thats' what jojo meant: http://people.cryst.bbk.ac.uk/~tickle/n ... ments.html
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
Ok but some values can be changed in Config.pm instead of SysConfig?!
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
The Config.pm is designed for system settings like database connections, LDAP etc.Thomymaster wrote:Ok but some values can be changed in Config.pm instead of SysConfig?!
If you're able to change something in the front end, you should do it. These settings get saved in the ZZZAuto.pm .
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
Technically all changes which can be made in sysconfig can be added to the Config.pm but will not be changable via Sysconfig any more. So best way is to use sysconfig for the main config (besides the things which only can be made in Config files)
In the pasted code the line is commented and will not work because of this
In the pasted code the line is commented and will not work because of this
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Re: 5.0.21 ticket notification subject set via Config.pm doesn't work
Hi
Ok now i understood. Thanks!
Ok now i understood. Thanks!
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS