No Agent Notification for new Ticket

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pradeepspa
Znuny newbie
Posts: 68
Joined: 06 May 2016, 14:03
Znuny Version: 3.0.5
Real Name: Pradeep

No Agent Notification for new Ticket

Post by pradeepspa »

Hello Guys,

I am having an issue with OTRS not sending agent notification when new ticket is created. I confirmed that the agent is having the queus in "My queues" preference. No issues in sending email as I am getting acknowledgment from OTRS.
In the agent configuration tab. I see this
Capture.JPG
What does it mean? Am I missing anything ?
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pradeepspa
Znuny newbie
Posts: 68
Joined: 06 May 2016, 14:03
Znuny Version: 3.0.5
Real Name: Pradeep

Re: No Agent Notification for new Ticket

Post by pradeepspa »

Figured out it was a database issue while migrating from OTRS3. Fixing it resolved the issue.
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