Problem Management Ticket

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ruzzetto

Problem Management Ticket

Post by ruzzetto »

Hi,
i'd like to create a new problem ticket and linking it to incidents. In my opinion the agent that manages should open a new problem ticket. But i cannot find any "new problem ticket" button or link bu i think that the quickest way would be open a ticket from phone/mail. In this way new ticket must be assigned to a customer user. I think problem ticket should be unlinked to end user customer.
What's your opinion about it?
Last edited by ruzzetto on 19 Jul 2017, 12:24, edited 1 time in total.
jojo
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Re: Problema Management Ticket

Post by jojo »

this can be achieved via process tickets
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ruzzetto

Re: Problem Management Ticket

Post by ruzzetto »

i'd like something more simple.....
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