Hi,
i'd like to create a new problem ticket and linking it to incidents. In my opinion the agent that manages should open a new problem ticket. But i cannot find any "new problem ticket" button or link bu i think that the quickest way would be open a ticket from phone/mail. In this way new ticket must be assigned to a customer user. I think problem ticket should be unlinked to end user customer.
What's your opinion about it?
Problem Management Ticket
Moderator: crythias
Problem Management Ticket
Last edited by ruzzetto on 19 Jul 2017, 12:24, edited 1 time in total.
Re: Problema Management Ticket
this can be achieved via process tickets
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com