Folks,
I wonder if there is a possibility to move specific tickets from OLD otrs (version 3) to my new OTRS (Version 5)?
Move tickets from one OTRS to other
Moderator: crythias
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Re: Move tickets from one OTRS to other
Hi,
you might use webservices for that. Depending on your 3.x version
Florian
you might use webservices for that. Depending on your 3.x version
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Move tickets from one OTRS to other
why did you not just migrate your old data?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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Re: Move tickets from one OTRS to other
I dont need all my old data. Only few of them. Thats the reason I dont migrate all.
To answer @jojo : I use version 3.05
To answer @jojo : I use version 3.05
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Re: Move tickets from one OTRS to other
Then you have two possible options:
- Migrate all data and the delete the not needed or
- delete tickets first and migrate then.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 68
- Joined: 06 May 2016, 14:03
- Znuny Version: 3.0.5
- Real Name: Pradeep
Re: Move tickets from one OTRS to other
I don't want to lose my existing ticket in new otrs while migrating. I assume migration will overwrite all data in the new otrs database.