Move tickets from one OTRS to other

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pradeepspa
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Move tickets from one OTRS to other

Post by pradeepspa »

Folks,

I wonder if there is a possibility to move specific tickets from OLD otrs (version 3) to my new OTRS (Version 5)?
wurzel
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Re: Move tickets from one OTRS to other

Post by wurzel »

Hi,

you might use webservices for that. Depending on your 3.x version

Florian
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jojo
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Re: Move tickets from one OTRS to other

Post by jojo »

why did you not just migrate your old data?
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pradeepspa
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Re: Move tickets from one OTRS to other

Post by pradeepspa »

I dont need all my old data. Only few of them. Thats the reason I dont migrate all.

To answer @jojo : I use version 3.05
root
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Re: Move tickets from one OTRS to other

Post by root »

Then you have two possible options:
  • Migrate all data and the delete the not needed or
  • delete tickets first and migrate then.
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pradeepspa
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Re: Move tickets from one OTRS to other

Post by pradeepspa »

I don't want to lose my existing ticket in new otrs while migrating. I assume migration will overwrite all data in the new otrs database.
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