Hi,
How can I add customer Phone number in ticket search window. In order to be clear I want to have in the window attached the field "Phone" of the customer.
Thanks,
Andrei
how to add customer phone number in ticket search
Moderator: crythias
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andrei
- Znuny newbie
- Posts: 15
- Joined: 30 Jan 2013, 11:26
- Znuny Version: OTRS::ITSM 3.2.1
- Real Name: Andrei Miron
- Company: Euroanswer
how to add customer phone number in ticket search
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root
- Administrator
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Re: how to add customer phone number in ticket search
The phone number is not a ticket attribute and therefore not available. Maybe it's an option to configure DynamicFieldFromCustomerUser (via SysConfig) to save the phone number with a ticket. But this will only work for future tickets or you have to touch each existing ticket manually.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
andrei
- Znuny newbie
- Posts: 15
- Joined: 30 Jan 2013, 11:26
- Znuny Version: OTRS::ITSM 3.2.1
- Real Name: Andrei Miron
- Company: Euroanswer
Re: how to add customer phone number in ticket search
Thanks, I'll try.