Hello Guys,
I am having an issue with tickets created having no customer-id in it. It simply shows blank. I am not sure what I am missing or where to check the config since I am new to this. Could someone guide me please.
No Customer id in the ticket.
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pradeepspa
- Znuny newbie
- Posts: 68
- Joined: 06 May 2016, 14:03
- Znuny Version: 3.0.5
- Real Name: Pradeep
No Customer id in the ticket.
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zzz
- Znuny superhero
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Re: No Customer id in the ticket.
Hey pradeepspa,
if you want to have the senders email as the CustomerID, you have to enable this setting:
PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers
if you want to have the senders email as the CustomerID, you have to enable this setting:
PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers
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pradeepspa
- Znuny newbie
- Posts: 68
- Joined: 06 May 2016, 14:03
- Znuny Version: 3.0.5
- Real Name: Pradeep
Re: No Customer id in the ticket.
That did the work. Thanks a lot.