Largest OTRS deployments?

[Alanww]

Hello OTRS experts,

I am currently looking at OTRS for a large service desk deployment. The functionality is great but we are still looking into scalability.

Does anyone work on an OTRS installation with thousands of concurrent agents and/or millions of closed/archived tickets? Or are you aware of any such installations? Or is OTRS not really suited to such sizes?

Many thanks for your thoughts!

Kind regards,

Alan

[jojo]

I know some

eg.g more than 5400000 Tickets, somer other systems with more than 100.000 inbound mails per day.

But, operating a high performance and high available OTRS cluster requires deep knowledge, additional OTRS modules etc