Google 2FA not working

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DiePlage
Znuny newbie
Posts: 5
Joined: 03 Sep 2012, 09:26
Znuny Version: 6.0.24
Real Name: Nils Blanck-Wehde
Company: BackOfficeService

Google 2FA not working

Post by DiePlage »

Hello Group!

I just set up 2FA whithin OTRS:

In sysconfig I enabled AuthTwoFactorModule GoogleAuthenticator
in Agent Preferences I entered a 16 digit cypher.

The Login-page now shows a new field 2-Factor-Token grey and no asterisk. I suppose thats OK because for now I enabled
AuthTwoFactorModule::AllowEmptySecret.

I added a site to my google authenticator (android) with the exact same 16-digit cypher.
However, I cannot login anymore as otrs states my password was wrong.

What did I miss? This seems to be a pretty straightforward process so I am out of ideas right now.

Thank you far any help!
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