OTRS as Requester: Web Service (How To?)

[BenI]

Good day,

I read up on the web service feature of OTRS 5, http://doc.otrs.com/doc/manual/admin/st ... rface.html, and I still not some guidance on how to setup a web service requester using the GUI. We need the web service to send data to a remote system via SOAP when a ticket is either created or moved into a certain queue.

Examples would be great?

Regards,

[jojo]

Requesters would need additional software e.g. the OTRS Business Solution™or development.

You'll find several examples on blog.otrs.com

[BenI]

Jojo, please elaborate. What type of development is involved or required?

[jojo]

actually there is no code to ue OTRS as requester build in, just for OTRS as provider. As part of the OTRS Business Solution™ this code is available.

So if you wan't to develop this you have to create the needed Operations (OTRS specific PERL code)

[BenI]

Still not clear.

OTRS is not going to be the provider in this integration, but act as a requester. Do we still need development for that? or business solution?

[jojo]

OTRS as requester works only with the OTRS Business Solution or Development

[BenI]

Hi Jojo,

What entails development, and how can we go about it?

Regards,

[jojo]

I would suggest to contact sales@otrs.com for the details

[BenI]

Are you an employee at OTRS?