Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

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BenI
Znuny newbie
Posts: 72
Joined: 18 Mar 2014, 13:09
Znuny Version: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

Post by BenI »

Good day,

After upgrading to OTRS 5.0.19 from 5.0.17, it seems that a major issue was introduced indeed. We cannot zoom into tickets. When I click on a ticket I get the following error message

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500 Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
And the error message from apache error log is

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[error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentTicketZoom.pm line 946.\n
I am aware that there is 5.0.20 but KIXCore and KIX4OTRS does not yet support it, so we are stuck with 5.0.19 for now.

What might be the issue?

Regards,
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

Post by RStraub »

As this is a KIX module you'll probably have to ask in the KIX fora:
https://forum.kixdesk.com/
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
BenI
Znuny newbie
Posts: 72
Joined: 18 Mar 2014, 13:09
Znuny Version: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Re: Error: Can't use string ("2") as a HASH ref while "strict refs" in use at

Post by BenI »

Thanks, will submit there as well. However, if there is anyone on here that can assist, please do let me know.
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