[RESOLVED] Upgrade to OTRS 5.0.19 Major Issue

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BenI
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[RESOLVED] Upgrade to OTRS 5.0.19 Major Issue

Post by BenI »

Good day,

We upgraded to OTRS 5.0.19 from 5.0.17. We are also running KIXCore and KIX4OTRS.

After upgrading we ran into a major issue:

Code: Select all

[error] Can't use string ("2") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/System/Ticket/TicketSearch.pm line 548.\n
The system is off, what can be done to resolve this?

I am aware that there is 5.0.20 but KIXCore and KIX4OTRS does not yet support it, so we are stuck with 5.0.19 for now.

Regards,
Last edited by BenI on 14 Jun 2017, 09:29, edited 1 time in total.
BenI
Znuny newbie
Posts: 72
Joined: 18 Mar 2014, 13:09
Znuny Version: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Re: Upgrade to OTRS 5.0.19 Major Issue

Post by BenI »

Was not so major after all. Just had to restart the web server! :lol:
jojo
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Re: Upgrade to OTRS 5.0.19 Major Issue

Post by jojo »

BenI wrote:
I am aware that there is 5.0.20 but KIXCore and KIX4OTRS does not yet support it, so we are stuck with 5.0.19 for now.
Which has 2 (1 major) security issues...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
BenI
Znuny newbie
Posts: 72
Joined: 18 Mar 2014, 13:09
Znuny Version: 5.0.19
Real Name: Ben Ipinge
Company: Telecom Namibia

Re: Upgrade to OTRS 5.0.19 Major Issue

Post by BenI »

However, we cannot upgrade due to KIX compatability requirements.
jojo
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Re: [RESOLVED] Upgrade to OTRS 5.0.19 Major Issue

Post by jojo »

Well, then you should consider getting rid of this code if there is no update 1 week after an official security fix for the framework
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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