Changing default Ticket Type

Moderator: crythias

Post Reply
wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

Changing default Ticket Type

Post by wiegandr »

Hello all,

Changing default Ticket Type from "unclassified" to "Service/Request".
Where can I change this default?
Thanks You
Ralf
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Changing default Ticket Type

Post by root »

Hi,

SysConfig, Ticket -> Core::Ticket -> Ticket::Type::Default

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Post Reply