When customers create tickets I want them to have the option to mark the ticket to pending.
is it possible to get the pending reminder on the customer interface?
I don't see it here -> Frontend::Customer::Ticket::ViewNew
Customer interface
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alexus
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Re: Customer interface
Hi,
You can set default state here - Ticket::Frontend::CustomerTicketMessage###StateDefault
You can set default state here - Ticket::Frontend::CustomerTicketMessage###StateDefault
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Re: Customer interface
I'm looking for the "pending date" field like it is when you create a new phone ticket in the agent interface.
I want to add that to the customer interface.
I want to add that to the customer interface.
Re: Customer interface
Do I have to modify the CustomerTicketMessage.tt ?