Expanding Menu "Tickets"

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wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

Expanding Menu "Tickets"

Post by wiegandr »

Hello all,
I was asked to add additional sub-menu items under the main menu "Tickets".

Questions: At the moment I am only getting 12 items under the main menu "Tickets, what is the maximum amount off sub menu items you can have and where can I change the default setting to do so?

Thank You,
Ralf Wiegand
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Expanding Menu "Tickets"

Post by RStraub »

Are you making sure you are using different priorities for each entry? I haven't seen a hard limit yet, but maybe I looked at the wrong place ;)
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

Re: Expanding Menu "Tickets"

Post by wiegandr »

Hello ... yes all have different priority numbers. I can't display more then 11 sub items.
Any idea?

Thank You
Ralf
wiegandr
Znuny newbie
Posts: 32
Joined: 23 Jun 2016, 08:55
Znuny Version: OTRS5
Real Name: Ralf Wiegand
Company: TML Technologies

Re: Expanding Menu "Tickets"

Post by wiegandr »

Hello all, I still need an answer to this. Can anybody give me an idea on where to look to fix this issue?
Thank You
Ralf
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