Hello,
I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?
Regards,
rangel
Clock 2 dial in OTRS 5
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Re: Clock 2 dial in OTRS 5
By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like
is this possible. Which URL you have to create depends on your VoIP client.call://[% Data.UserPhone %]
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Re: Clock 2 dial in OTRS 5
Where can i modify the link of Customer User/Company?root wrote:By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. likeis this possible. Which URL you have to create depends on your VoIP client.call://[% Data.UserPhone %]
I am trying to modify the click 2 dial old script to use trough webservices
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Re: Clock 2 dial in OTRS 5
Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pmRsardinha wrote: Where can i modify the link of Customer User/Company?
No chance with the URL configuration. What's the old post you find about it?Rsardinha wrote: I am trying to modify the click 2 dial old script to use trough webservices
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Do you want to contribute or want to know where it goes ?
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Re: Clock 2 dial in OTRS 5
root wrote:Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pmRsardinha wrote: Where can i modify the link of Customer User/Company?
No chance with the URL configuration. What's the old post you find about it?Rsardinha wrote: I am trying to modify the click 2 dial old script to use trough webservices
Translate it from german
viewtopic.php?f=36&t=3702&p=56349&hilit=asterisk#p56349
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Re: Clock 2 dial in OTRS 5
Ok, this is the URL in the mapping but when I read the code the used method is not the webservice. For the Asterisk REST API you have to adopt the script.
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