Clock 2 dial in OTRS 5

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Rsardinha
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Clock 2 dial in OTRS 5

Post by Rsardinha »

Hello,

I've found an old post of click2call using asterisk in otrs 3. It look pretty old. Is there some alternative to OTRS dial using asterisk?

Regards,

rangel
root
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Re: Clock 2 dial in OTRS 5

Post by root »

By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like
call://[% Data.UserPhone %]
is this possible. Which URL you have to create depends on your VoIP client.
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Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Clock 2 dial in OTRS 5

Post by Rsardinha »

root wrote:By configuring/modifying the link of a value in the CustomerUser/Company mapping to sth. like
call://[% Data.UserPhone %]
is this possible. Which URL you have to create depends on your VoIP client.
Where can i modify the link of Customer User/Company?
I am trying to modify the click 2 dial old script to use trough webservices
root
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Re: Clock 2 dial in OTRS 5

Post by root »

Rsardinha wrote: Where can i modify the link of Customer User/Company?
Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pm
Rsardinha wrote: I am trying to modify the click 2 dial old script to use trough webservices
No chance with the URL configuration. What's the old post you find about it?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Clock 2 dial in OTRS 5

Post by Rsardinha »

root wrote:
Rsardinha wrote: Where can i modify the link of Customer User/Company?
Usually in Kernel/Config.pm, maybe in a *.pm in Kernel/Config/Files/ and if you did not modified it until no in Kernel/Config/Defaults.pm (don't modify this file, copy relevant parts into Kernel/Config.pm
Rsardinha wrote: I am trying to modify the click 2 dial old script to use trough webservices
No chance with the URL configuration. What's the old post you find about it?

Translate it from german
viewtopic.php?f=36&t=3702&p=56349&hilit=asterisk#p56349
root
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Re: Clock 2 dial in OTRS 5

Post by root »

Ok, this is the URL in the mapping but when I read the code the used method is not the webservice. For the Asterisk REST API you have to adopt the script.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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