Switch Off some notifications

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th0emu
Znuny newbie
Posts: 8
Joined: 28 Jun 2016, 15:17
Znuny Version: 4.0.6
Real Name: Thomas Lanz

Switch Off some notifications

Post by th0emu »

hello OTRS-community,

Since the beinning of this year we have an increased number of tickets and hence a too high number of notifications. Due to this it was requested that some notifications are siwtche off.
Is there an easy way to switch them off. I'd rather not change the contents of the notifications in "Agent Notifications".
We don't want notifcations anymore for "Responsible update", "In Execution"", "Owner update.

Thanks for your help / Thomas
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Switch Off some notifications

Post by wurzel »

Hi,

in OTRS 5 you can disable it easyly.

kind regards
Florian.
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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