Hi, all
How I can troubleshoot "PostMaster Filter Management"?
The problem is: in filter I want to redirect to specific queue, but I received in "postmaster". In filter I write "From:useremail"
Thank you
PostMaster Filter not work
Moderator: crythias
Re: PostMaster Filter not work
Please Show the exact Filter Settings, the headers of the Mail and check the history of the ticket
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: PostMaster Filter not work
Hi,
Filters list:
this is first filter.
" Look for value:" is email address. Thank you in advance.
Victor
Filters list:
this is first filter.
" Look for value:" is email address. Thank you in advance.
Victor
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Re: PostMaster Filter not work
is this queue a subqueue? might the filter be overwritten by another filter?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: PostMaster Filter not work
Hi,
No, no sub-queue.
In documentation I read: filter work in alphabetical order and my filter is first. In filter is option to stop after match.
and in any case, in final the ticket not in "other" queue, it in "Postmaster" queue - it not match with any filter.
No, no sub-queue.
In documentation I read: filter work in alphabetical order and my filter is first. In filter is option to stop after match.
and in any case, in final the ticket not in "other" queue, it in "Postmaster" queue - it not match with any filter.