PostMaster Filter not work

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Victor
Znuny newbie
Posts: 3
Joined: 22 May 2017, 08:41
Znuny Version: 5s.18
Company: BASS Systems

PostMaster Filter not work

Post by Victor »

Hi, all

How I can troubleshoot "PostMaster Filter Management"?
The problem is: in filter I want to redirect to specific queue, but I received in "postmaster". In filter I write "From:useremail"

Thank you
jojo
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Joined: 26 Jan 2007, 14:50
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Re: PostMaster Filter not work

Post by jojo »

Please Show the exact Filter Settings, the headers of the Mail and check the history of the ticket
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Victor
Znuny newbie
Posts: 3
Joined: 22 May 2017, 08:41
Znuny Version: 5s.18
Company: BASS Systems

Re: PostMaster Filter not work

Post by Victor »

Hi,

Filters list:
this is first filter.
Capture1.JPG

" Look for value:" is email address.
Capture2.JPG
Thank you in advance.
Victor
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jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: PostMaster Filter not work

Post by jojo »

is this queue a subqueue? might the filter be overwritten by another filter?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Victor
Znuny newbie
Posts: 3
Joined: 22 May 2017, 08:41
Znuny Version: 5s.18
Company: BASS Systems

Re: PostMaster Filter not work

Post by Victor »

Hi,

No, no sub-queue.
In documentation I read: filter work in alphabetical order and my filter is first. In filter is option to stop after match.
and in any case, in final the ticket not in "other" queue, it in "Postmaster" queue - it not match with any filter.
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