Hide quoted text for incoming mails?

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sseidel
Znuny newbie
Posts: 9
Joined: 27 Feb 2017, 12:35
Znuny Version: 5.0.12
Real Name: Stefan Seidel

Hide quoted text for incoming mails?

Post by sseidel »

Hi,

is there an option to hide or remove the quoted text on incoming replies by mail? Almost all mail applications do this to help focus on the most recent reply. As OTRS keeps track of all communication anyway, showing the text that the agent wrote quoted in the incoming mail only distracts.

I realise there are certain cases where a quote might not be detected correctly, but some simple things like detecting the classic ">" in front would be nice.

Thanks,

Stefan
root
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Re: Hide quoted text for incoming mails?

Post by root »

Search the SysConfig for Ticket::Frontend::ResponseFormat
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sseidel
Znuny newbie
Posts: 9
Joined: 27 Feb 2017, 12:35
Znuny Version: 5.0.12
Real Name: Stefan Seidel

Re: Hide quoted text for incoming mails?

Post by sseidel »

root wrote:Search the SysConfig for Ticket::Frontend::ResponseFormat
Isn't that for outgoing mails? I am looking to do this for incoming mails.

Stefan
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Hide quoted text for incoming mails?

Post by root »

Ok, I don't expected that on incoming e-mails, didn't read careful enough. For incoming I don't see any chance with configuration. Maybe a postmaster filter could strip the content. But I would not modify incoming e-mails.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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