Hi,
is there an option to hide or remove the quoted text on incoming replies by mail? Almost all mail applications do this to help focus on the most recent reply. As OTRS keeps track of all communication anyway, showing the text that the agent wrote quoted in the incoming mail only distracts.
I realise there are certain cases where a quote might not be detected correctly, but some simple things like detecting the classic ">" in front would be nice.
Thanks,
Stefan
Hide quoted text for incoming mails?
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Re: Hide quoted text for incoming mails?
Search the SysConfig for Ticket::Frontend::ResponseFormat
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Re: Hide quoted text for incoming mails?
Isn't that for outgoing mails? I am looking to do this for incoming mails.root wrote:Search the SysConfig for Ticket::Frontend::ResponseFormat
Stefan
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Re: Hide quoted text for incoming mails?
Ok, I don't expected that on incoming e-mails, didn't read careful enough. For incoming I don't see any chance with configuration. Maybe a postmaster filter could strip the content. But I would not modify incoming e-mails.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?