creating a outbound email ticket

[wiegandr]

Hello Group - I need to create a outbound email ticket. This means a agent wants to select an option of the Tickets menu (Send out an Incident Ticket). This will create a new outbound ticket with a preset email address and subject, as well as Text and Queue.
At the moment you have to create a ticket first and forward the ticket to an email address. I want to drop the first step of creating a ticket and using to forward the ticket in a second step. It should all be one task.
Thank You
Ralf

[jojo]

Thats possible out of the box via Action=AgentTicketEmail