We want to forbid closing a ticket without service. We've been able to do it for stored tickets with an ACL but can't seem to manage in a new ticket form (e.g, in AgentTicketPhone). We thought we could do it with Service in the Properties section but can't match an undefined value.
Our last config is like this:
Code: Select all
ConfigChange:
PossibleNot:
Ticket:
State:
- closed successful
- closed unsuccessful
ConfigMatch:
Properties:
Frontend:
Action:
- AgentTicketPhone
Service:
ServiceID:
- '[RegExp]^$'
option a)
Code: Select all
Service:
ServiceID:
- '[NotRegExp]^.+$'
Code: Select all
Service:
Name:
- '[RegExp]^$'
Code: Select all
Service:
Name:
- '[NotRegExp]^.+$'
Could you help us? What are we missing?
Kind regards,