ChangeRequest WorkOrders - Automation - integrate with other systems

Moderator: crythias

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lousek
Znuny newbie
Posts: 25
Joined: 12 Feb 2010, 10:29
Znuny Version: 2.4.7

ChangeRequest WorkOrders - Automation - integrate with other systems

Post by lousek »

Hello all,

It has been a while since I used OTRS (2.x / 3.x, without ITSM), and before building up a system and getting again deep into it, I'd like to get the opinions of people currently using OTRS::ITSM.

So basically I want to use OTRS as CMDB with all needed information in it (servers, virtualization farms, networks, users, usw.) and then use ChangeRequests with WorkOders to (partially) automate the deployment of e.g. a new server (VM).
- can I configure a workorder to do a REST call against e.g. an IPAM, get some information (IP address) and update the ChangeRequest with it?
- can I configure a workorder to run a script (e.g. to deploy a VM based on a template) and report the result back to OTRS resp. updating the ChangeRequest?

Many thanks for your answers!

Kind regards,
Lukas
No current setup - will use the latest one :)
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