How to unlock all tickets using crontab

[wiegandr]

Hello group - in an older version we had a script "otrs.UnlockTickets.pl" to unlock all tickets. In version 5.x how can I unlock all tickets?
Thank You

Ralf Wiegand

[wiegandr]

Maint::Ticket::UnlockAll - Unlock all tickets by force.


It looks like this would be an option. I am not sure if this is the correct way to do this. What would be the correct syntax?

Thx, Ralf

[jojo]

did you try:

Code: Select all

bin/otrs.Console.pl Maint::Ticket::UnlockAll  --help

But as the lock functionality is by design it is not a good idea to unlock all tickets automatically...