Hello group - in an older version we had a script "otrs.UnlockTickets.pl" to unlock all tickets. In version 5.x how can I unlock all tickets?
Thank You
Ralf Wiegand
How to unlock all tickets using crontab
Moderator: crythias
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- Znuny newbie
- Posts: 32
- Joined: 23 Jun 2016, 08:55
- Znuny Version: OTRS5
- Real Name: Ralf Wiegand
- Company: TML Technologies
Re: How to unlock all tickets using crontab
Maint::Ticket::UnlockAll - Unlock all tickets by force.
It looks like this would be an option. I am not sure if this is the correct way to do this. What would be the correct syntax?
Thx, Ralf
It looks like this would be an option. I am not sure if this is the correct way to do this. What would be the correct syntax?
Thx, Ralf
Re: How to unlock all tickets using crontab
did you try:
But as the lock functionality is by design it is not a good idea to unlock all tickets automatically...
Code: Select all
bin/otrs.Console.pl Maint::Ticket::UnlockAll --help
But as the lock functionality is by design it is not a good idea to unlock all tickets automatically...
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com