Is it possible to disable email notification, as per example? Every 10 minutes, I get an email with this error. Example;
---------------------------------------------------EXAMPLE------------------------------------------------------------
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-53 Perl: 5.20.2 OS: linux Time: Wed May 3 15:20:17 2017
Message: POP3S: Can't fetch email 4 from exemple@mycompany/pop.mailserver.com. Email too big (21807 KB - max 16384 KB)!
Traceback (48579):
Module: Kernel::System::MailAccount::POP3::Fetch Line: 182
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94
Module: (eval) Line: 444
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
ERROR MailAccountFetch-53
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ERROR MailAccountFetch-53
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Re: ERROR MailAccountFetch-53
you should solve the issue not preventing to get the warning mail!
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Re: ERROR MailAccountFetch-53
Sorry, but I did not understand. If I disable "Daemon::SchedulerCronTaskManager::Task ### MailAccountFetch" will I stop receiving the emails / tickets as well?
OTRS 5 + MySQL + Debian Linux.
Re: ERROR MailAccountFetch-53
yes, this will disable fetching. But please read and understand the error message:
Code: Select all
can't fetch email 4 from exemple@mycompany/pop.mailserver.com. Email too big (21807 KB - max 16384 KB)!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Re: ERROR MailAccountFetch-53
Yes, I've seen that I have a large email inbox, but I can not remove it. I would just like to disable this notification.
"Another question" Can I increase tolerance for larger emails like this?
Thanks for listening!!
"Another question" Can I increase tolerance for larger emails like this?
Thanks for listening!!
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Re: ERROR MailAccountFetch-53
Hey,
change: Ticket → Core::PostMaste → PostMasterMaxEmailSize
change: Ticket → Core::PostMaste → PostMasterMaxEmailSize
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Re: ERROR MailAccountFetch-53
I think this kind of notification is a new feature of OTRS 5. OTRS 4 was not notifing such errors.hugutux wrote:Yes, I've seen that I have a large email inbox, but I can not remove it. I would just like to disable this notification.
"Another question" Can I increase tolerance for larger emails like this?
Thanks for listening!!
I suggest you create a mail alias (at /etc/aliases if you use postfix) pointing to /dev/null and then configure that alias at Daemon::SchedulerTaskWorker::NotificationRecipientEmail (ex.: devnull@localhost). After that you should run command newaliases and restart your postfix.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
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Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000