Hello,
I would like to know if there is a way or an option for a Customer to subscribe for a ticket like the Agents ?
Thanks all for you help.
Souri.
Subscribe a ticket for Customer
Moderator: crythias
-
- Znuny newbie
- Posts: 1
- Joined: 08 May 2017, 10:33
- Znuny Version: 4.0.23
- Contact:
Re: Subscribe a ticket for Customer
Hey, what version are you using? Try checking this link frist.
http://doc.otrs.com/doc/manual/admin/3. ... tings.html
http://doc.otrs.com/doc/manual/admin/3. ... tings.html
The best data recovery service - Datalab
Re: Subscribe a ticket for Customer
Hi,
Thanks for your answer.
I'm using the version 2.4.15 but I try to find this feature in any version if it exists.
I already checked the link but the Ticket Watching feature is only avalaible for the Agent and I would like the same behaviour for the Customer interface.
Thanks again.
Souri.
Thanks for your answer.
I'm using the version 2.4.15 but I try to find this feature in any version if it exists.
I already checked the link but the Ticket Watching feature is only avalaible for the Agent and I would like the same behaviour for the Customer interface.
Thanks again.
Souri.
Re: Subscribe a ticket for Customer
There is no such functionality avialable.
Please note that you use a very old, unmantained and unsecure version of OTRS. Please update to an actual version
Please note that you use a very old, unmantained and unsecure version of OTRS. Please update to an actual version
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Subscribe a ticket for Customer
There isn't such functionality even in the lately version ?
I'm planning to update my version however I just want to know if this feature is available in a recent version.
Thank you.
I'm planning to update my version however I just want to know if this feature is available in a recent version.
Thank you.