Hello all,
i got the error message :
Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Fri Apr 21 14:33:01 2017
Message: Need TicketID!
RemoteAddress:
RequestURI: /otrs/index.pl
Traceback (16915):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2207
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1323
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
when creating a new email ticket.
I als have a lot of message on the log as :
Fri Apr 21 14:27:20 2017 error OTRS-CGI-10 No TypeID for NewTicket found!
or Need HistoryTypeID! ...
Do you know how to fix this ?
I must be easy but i have no idea how to solve that issue.
Thanks for your help.
Franck
"Need TicketID" when creating a new email ticket
Moderator: crythias
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- Znuny newbie
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- Znuny newbie
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- Joined: 21 Apr 2017, 11:52
- Znuny Version: 5s PL 17
- Real Name: Franck Boutet
- Company: AYMING
Re: "Need TicketID" when creating a new email ticket
Nobody has an idea how to fix this ?
Thanks for helping me !
Thanks for helping me !
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- Znuny guru
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Re: "Need TicketID" when creating a new email ticket
Check the ticket_history_type table....
Perl / Znuny development: http://perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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- Znuny newbie
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Re: "Need TicketID" when creating a new email ticket
reneeb wrote:Check the ticket_history_type table....
I have
id/name/comments/valid_id/create_time/create_by/change_time/change_by
Under ticket_history_type.
What is wrong with this ?