"Need TicketID" when creating a new email ticket

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franckboutet
Znuny newbie
Posts: 3
Joined: 21 Apr 2017, 11:52
Znuny Version: 5s PL 17
Real Name: Franck Boutet
Company: AYMING

"Need TicketID" when creating a new email ticket

Post by franckboutet »

Hello all,

i got the error message :
Backend ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Fri Apr 21 14:33:01 2017

Message: Need TicketID!

RemoteAddress:
RequestURI: /otrs/index.pl

Traceback (16915):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2207
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1323
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31

when creating a new email ticket.

I als have a lot of message on the log as :
Fri Apr 21 14:27:20 2017 error OTRS-CGI-10 No TypeID for NewTicket found!
or Need HistoryTypeID! ...

Do you know how to fix this ?

I must be easy but i have no idea how to solve that issue.

Thanks for your help.

Franck
franckboutet
Znuny newbie
Posts: 3
Joined: 21 Apr 2017, 11:52
Znuny Version: 5s PL 17
Real Name: Franck Boutet
Company: AYMING

Re: "Need TicketID" when creating a new email ticket

Post by franckboutet »

Nobody has an idea how to fix this ?

Thanks for helping me !
reneeb
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Re: "Need TicketID" when creating a new email ticket

Post by reneeb »

Check the ticket_history_type table....
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franckboutet
Znuny newbie
Posts: 3
Joined: 21 Apr 2017, 11:52
Znuny Version: 5s PL 17
Real Name: Franck Boutet
Company: AYMING

Re: "Need TicketID" when creating a new email ticket

Post by franckboutet »

reneeb wrote:Check the ticket_history_type table....

I have

id/name/comments/valid_id/create_time/create_by/change_time/change_by

Under ticket_history_type.

What is wrong with this ?
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