Hi,
Do anyone know how I can sync google authentication for OTRS? From the release note for version 5, it stated that I will need to enable the two-factor authentication and enter the shared secret in user preferences.
Do OTRS provide the shared secret code? I had tried to randomly provide the shared secret code and keyed it into my google authenticator for android but it does not work.
Anyone knows how I could let it works?
Google Authentication
Moderator: crythias
Re: Google Authentication
Hi,
enable the 2factor authentication in sysconfig, go to your agent settings enter a ahared secret and there you go.
regards
Florian
enable the 2factor authentication in sysconfig, go to your agent settings enter a ahared secret and there you go.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Google Authentication
the shared secret needs to be 16 characters: otrsOTRSotrsOTRS should work
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Google Authentication
Thank you all for the reply. 2FA is working fine now.