Error While Assigning Ticket to Agents

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jay
Znuny newbie
Posts: 1
Joined: 10 Apr 2017, 13:30
Znuny Version: 5.0.17
Real Name: Jay
Company: Continuum

Error While Assigning Ticket to Agents

Post by jay »

We have installed OTRS version 5.0.17 on Ubuntu server 16.04
When Tried to assigned ticket to Agents We are getting below error

Code: Select all

Backend ERROR: OTRS-CGI-37 Perl: 5.22.1 OS: linux Time: Mon Apr 10 17:17:51 2017

 Message: Need ArticleTypeID!

 RemoteAddress: 10.20.135.90
 RequestURI: /otrs/index.pl

 Traceback (22620): 
   Module: Kernel::System::Ticket::Article::ArticleCreate Line: 133
   Module: Kernel::Modules::AgentTicketActionCommon::Run Line: 992
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
   

Also attached the screenshot.
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