When Tried to assigned ticket to Agents We are getting below error
Code: Select all
Backend ERROR: OTRS-CGI-37 Perl: 5.22.1 OS: linux Time: Mon Apr 10 17:17:51 2017
Message: Need ArticleTypeID!
RemoteAddress: 10.20.135.90
RequestURI: /otrs/index.pl
Traceback (22620):
Module: Kernel::System::Ticket::Article::ArticleCreate Line: 133
Module: Kernel::Modules::AgentTicketActionCommon::Run Line: 992
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Also attached the screenshot.