How to assign customer to sales representative

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TurboGranTorino
Znuny newbie
Posts: 1
Joined: 05 Apr 2017, 17:33
Znuny Version: 5.0.0

How to assign customer to sales representative

Post by TurboGranTorino »

Hi,
I'm a newbie in OTRS... but this software is awesome! :)

I have a problem:

I want to assign determined customer to my sales representative, so she can check the status of its customers ticket (and afterwards receive notification of open/close ticket), but I do not know how to do.

I thought:
add a field in customer page. But can I use this field for the search filter? Maybe not...

Has anyone ever had this problem?

Grazie!
Turbo
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