Hi,
I'm a newbie in OTRS... but this software is awesome!
I have a problem:
I want to assign determined customer to my sales representative, so she can check the status of its customers ticket (and afterwards receive notification of open/close ticket), but I do not know how to do.
I thought:
add a field in customer page. But can I use this field for the search filter? Maybe not...
Has anyone ever had this problem?
Grazie!
Turbo
How to assign customer to sales representative
Moderator: crythias
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- Znuny newbie
- Posts: 1
- Joined: 05 Apr 2017, 17:33
- Znuny Version: 5.0.0