Number of tickets opened in first auto response

[userICN2]

Hello everyone,

I have an auto response when a ticket is created:
Dear <OTRS_CUSTOMER_REALNAME>,

Thanks for your request. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your request will be attended by a member of IT Department as soon as possible

Kind regards,

IT Department
--------------------------------------

I would like to enter the total number of tickets opened at this moment. Something like:

"We currently have X tickets in our queue, please be patient".

Is it possible? Is there any tag to do it?

Thank you!

[RStraub]

I highly doubt that's possible out of the box. You'd need custom development for that.