5.0.16
We are managing one of our ticket types as a process. We would like to not show that ticket type as a selection when a user goes to create a new phone ticket.
Is there a way to hide a given ticket id value from the ticket id dropdown on creating a new ticket?
Thanks.
Hide Ticket Type from dropdown - RESOLVED
Moderator: crythias
-
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Hide Ticket Type from dropdown - RESOLVED
Last edited by kruegerM on 03 Apr 2017, 18:02, edited 1 time in total.
Re: Hide Ticket Type from dropdown
Hi,
check documentation, the chapter about ACL
Flo
check documentation, the chapter about ACL
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: Hide Ticket Type from dropdown
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny expert
- Posts: 213
- Joined: 02 Dec 2010, 16:53
- Znuny Version: 6.0.29
- Real Name: Marc
- Company: National Jewish Health
- Location: Denver, CO
Re: Hide Ticket Type from dropdown - RESOLVED
Thank you!
I knew it had to be possible; should have known ACL would be the answer to controlling values in a dropdown.
Thanks again!
M
I knew it had to be possible; should have known ACL would be the answer to controlling values in a dropdown.
Thanks again!
M