Hi guys,
Survey request is being sent as soon as the daemon executes the task no matter what is the Survey::SendInHoursAfterClose config.
What I've done:
Created a survey and defined it as master.
Configured Survey::SendInHoursAfterClose with value 48 (hours).
Activated the task in Daemon::SchedulerCronTaskManager::Task using defaults.
Created a new ticket.
Closed the ticket.
The survey request was sent after 20 minutes or so (not 48 hours!).
Any ideas?
[SOLVED] Survey request is being sent ignoring the Survey::SendInHoursAfterClose config
Moderator: crythias
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- Znuny expert
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- Znuny Version: 6.3.4
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[SOLVED] Survey request is being sent ignoring the Survey::SendInHoursAfterClose config
Last edited by nedmaj on 30 Mar 2017, 19:19, edited 1 time in total.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: Survey request is being sent ignoring the Survey::SendInHoursAfterClose config
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000