[SOLVED] Survey request is being sent ignoring the Survey::SendInHoursAfterClose config

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nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
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[SOLVED] Survey request is being sent ignoring the Survey::SendInHoursAfterClose config

Post by nedmaj »

Hi guys,

Survey request is being sent as soon as the daemon executes the task no matter what is the Survey::SendInHoursAfterClose config.

What I've done:
Created a survey and defined it as master.
Configured Survey::SendInHoursAfterClose with value 48 (hours).
Activated the task in Daemon::SchedulerCronTaskManager::Task using defaults.
Created a new ticket.
Closed the ticket.

The survey request was sent after 20 minutes or so (not 48 hours!).

Any ideas?

:(
Last edited by nedmaj on 30 Mar 2017, 19:19, edited 1 time in total.
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: Survey request is being sent ignoring the Survey::SendInHoursAfterClose config

Post by nedmaj »

This is certain a bug. Already filled an issue:

https://bugs.otrs.org/show_bug.cgi?id=12737
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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